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Frequently Asked Questions

About Yala Garden

Where can I buy products from Yala Garden?

We are an online store so you can order from our website only. We also have stalls on various occasions like Christmas or New Years in different places around the US so please follow us on Instagram and Facebook @yalagardenofficial to stay updated!

How to create an account?

Visit www.yalagarden.com. On your top right corner you will see login or sign up. There, you can enter your details or sign up with Google. Then your account is ready and you can shop now!

How to set up my account?

Setting up your account is easy. Once you sign up, you have to enter your address, contact number and payment details correctly. You can also add your photo and other details as required.

How to reset password?

To reset your password, first go to the login page. There you will see a Forgot Password option just below the login box. Enter your email or phone number to receive the alternative way to login to your account.

How do I check my purchase history?

If there is anything specific you want to know about your purchase history, please contact us from the contact support page. Else, you can simply Login and click on Go to my account to check your purchase history.

About our products

Where are the products made?

All our products are handmade by local artisans in Nepal.

Is every product handmade?

Yes, all our products are handmade by local people in Nepal.

Are handmade products durable?

Yes, handmade products are designed with utmost attention to details. Artisans with years of practice and skills design each product to the best of their abilities, so handmade products are often very durable.

What is the difference between handmade products and other products?

Since every handmade product is made separately, every product is unique. Unlike mass manufactured goods, handmade products are designed with great attention to details and meticulous craftsmanship.

Is there any product guarantee?

We don't have a guarantee or warranty on our products but if you are not satisfied for any valid reasons, or in case of any damages on delivery, we do offer a 30 days refund.

About orders

How to place an order?

First go to www.yalagarden.com and add the items to your cart and proceed to checkout. For this step, your phone number is optional but email is mandatory. And creating an account is not necessary. Just enter the details and proceed with the payment. Voila! Your order will be placed!

When will my product get delivered?

After your order is placed, we take 1-2 days for processing and shipping takes 3 days on average. So, it takes 2-5 business days for your product to get delivered.

What if my order arrives damaged?

In case the product arrives damaged, you can ask for a refund within 30 days.

Can I cancel my order?

Yes you can cancel your order before we ship it. Please track your order and if the shipping hasn't been done, go to the contact us page, send us the details of your order and tell us t o cancel. Order cancellation can be done only before shipping.

About return policy

What is Yala Garden’s return policy?

In case you ordered the wrong size, the product arrived damaged or any other valid reasons, we offer refund and/or exchange within the first 30 days of your purchase, if 30 days have passed since your purchase, you will not be offered a refund and/or exchange of any kind. Your item must be unused and in the same condition that you received it.

Within how many days can I return a product?

In case of returns, please do it within a month. We accept returns of orders only within 30 days of delivery.

How do I return my order?

To return your order, go to Contact us page and enter your email, and your order number. We will email you a label which you have to print, paste in the box and drop it in the ups. Refunding the amount takes 7-10 business days depending on your bank and payment method. In case of any inquiries you can always reach out to us from the contact us page.

How do I get a refund?

After we receive your box we will proceed with refunding your amount. Please note that the time for refunding depends on your bank and your method of payment.